Metro Self-Storage facilities are available for customer access 9:00 a.m. to 5:00 p.m. Monday through Friday and 9:00 a.m. to 4:00 p.m. on Saturdays. Absolutely no customer access is allowed outside of these hours.
Our office is open for customer payment and information 9:00 a.m. to 5:00 p.m. Monday through Friday and 9:00 a.m. to 4:00 p.m. on Saturdays. We are closed on Sundays.
To reserve a specific room, you’ll need to make a reservation in advance and provide a full first month’s payment. Your contract term won’t begin until you start moving your items into the unit, so you won’t be paying for unused time. You’ll have up to one full month from the date of your reservation to move in. If you haven’t moved in by the end of that month, your rental term will automatically begin.
Certain room sizes are extremely limited, so we recommend visiting our facility to select and reserve your room.
The minimum storage contract we offer is one month, and a full month’s payment is required. Even if you only need the room for a week or two, the full monthly rate will apply.
We do not prorate rent to the first of the month. Contract terms are based on the date that you begin moving items into your storage unit. However, that means that when you move out you must vacate your unit before the due date to avoid another monthly charge.
If you need to move your due date, please call the office and we can change the date to whenever is convenient for you. Keep in mind, you will have to pay the daily difference to adjust your due date. Most rooms only cost around $2 per day to move the due date. We do not issue refunds for unused time.
We offer discounts for prepaying rent, as well as for veterans and college students. In addition, we provide a $100 credit for customers who refer their friends or family to Metro—call for details! For a listing of all other current specials, visit our Specials page.
We have a brand-new, 24-hour monitored security system which includes alarms on every door and window in the facility. In addition, we have motion detectors, infrared beams, and CCTV that is monitored throughout the day. The only people who have access to the facility are customers who are paid in full, or access persons authorized by customers on their contract.
We are proud to say that we have never had an incident in nearly 40 years of operation.
We accept cash, checks, money orders, ACH bank payments, American Express, Discover, Visa, and MasterCard. We don’t accept personal checks for move-out payments or auction accounts.
You can make a credit card payment over the phone during business hours or pay online through our website 24 hours a day. For added convenience, we also offer AutoPay, so you can set up automatic payments and never have to worry about missing a due date.
We do have various sizes of boxes as well as moving supplies and plastic covering available. Please see our front desk for more information on what is available.
Before packing your items into a storage unit, think about what you may need to access most often. It’s also helpful to plan how you load your moving truck: pack your largest items last so they’re the first ones unloaded and placed into your storage unit. From there, you can organize boxes, totes, and odd-shaped items around them while keeping frequently needed belongings within easy reach. Any member of our team can also help advise you on the best way to pack and organize your unit.
Yes, all units must be locked. It is your responsibility to provide a lock for your unit, as we do not keep keys. Any standard-size lock will work on our rooms—please keep in mind that round disc locks will not fit on our doors. We sell locks at the front desk if you should need one. If we notice that you do not currently have a lock on your room, we will provide a lock and bill it to your account.
We charge absolutely no initial start-up fees—you’ll only pay the monthly rental cost to get started. If an account becomes past due, the following fees and delinquency schedule apply:
6 days past due: $20 late fee
31 days past due: $30 collection fee
45 days past due: $130 auctioneer fee and entry into the delinquent/auction process
⚠️ These dates and fees are automatically applied by our system and cannot be waived. This ensures fairness and consistency for all customers.
Metro Self-Storage does not insure any goods in the facility, including vehicles. However, we do provide information from a third-party company that sells affordable rental insurance if you so choose. You can also contact your insurance provider to see if your homeowners or renters insurance policy covers items in storage.
Although our facility is heated and dehumidified, we are technically not “climate controlled,” as we don’t have air conditioning. Our building rarely sees temperatures above 75 degrees due to insulation, so we do not have the need to air condition. You can rest assured that your belongings are in safe temperatures—we have customers that store everything from fine art to wine collections.
You are able to drive up to many of our storage units—however, keep in mind that three of the overhead doors in our facility have 9.5-foot clearance, while the other two have 11.5-foot clearance. The height restriction to the second floor and lower level of the facility is 8 feet. We recommend that you select your storage space before you rent a moving truck so that we can advise you on the best options for access.
Refrigerators, freezers, and stoves can be stored, but they must be thoroughly cleaned beforehand. Refrigerators and freezers must also be fully defrosted before being placed in storage, with doors either removed or propped open.
For the safety and cleanliness of the facility, the following items are not permitted:
Food or other perishable items
Liquids or oils
Firearms or explosives
Fuel or other flammable materials
Lawnmowers and other fuel-containing equipment must be completely drained before storage to help prevent fire hazards. Vehicles may only be stored in our vehicle storage facilities.
As an added precaution, a professional exterminator visits our facility once a month to help keep the property clean and pest-free.
Please feel free to reach out to a member of our team if you have any questions about what can or can’t be stored.
A Metro specialist will be happy to help you pick the right storage solution for your needs from our selection of 40+ different room sizes. We are confident we will be able to help you find the right storage solutions for all your needs. View them here:
All winter vehicle storage accounts are set up on anniversary billing. This means your billing date is based on the date your storage term originally began.
Approximately three (3) weeks before your prepaid term ends, you will receive an invoice by email. This invoice serves as a reminder to either:
Extend your storage term, or
Contact our office to schedule your vehicle for pickup.
If you are unsure of your storage end date, please contact our office and we’ll be happy to assist you.
We require a minimum of seven (7) days’ notice to schedule a vehicle pickup.
This allows our team adequate time to properly prepare your vehicle, including:
Retrieving and positioning the vehicle
Washing the exterior
Performing tire and battery checks
All vehicles must be picked up on or before the last day of the paid storage term.
If you need additional time, we offer a one-time, two-week extension for $85. The extension must fall within the same calendar month as your current storage term and cannot extend into the following month.
If less than 7 days’ notice is provided for a vehicle pickup, a $150 convenience fee will apply to cover additional labor and scheduling adjustments.
Yes. Vehicle storage accounts automatically renew at the beginning of each month. If you don’t need a full additional month of storage, we offer a one-time, two-week extension for $85.
Please note the following conditions:
The extension must remain within the same month you are currently paid through.
It cannot extend into the following month.
The extension must be requested and paid for before your current storage term ends.
Once a new month has been billed, this extension option is no longer available.
If you need additional time beyond the two-week extension, a full additional month of storage will be required.
If we do not hear from you before your next billing date, the following month will automatically be billed.
Full payment for the billed month will be required before your vehicle can be released. You will have storage for the entire billed month; however, the two-week extension option will no longer be available once a new month has been invoiced.
To avoid additional charges, we recommend contacting us as soon as you receive your invoice reminder.
Your storage end date is listed on your invoice, which is emailed approximately three weeks before your prepaid term expires.
Your storage term always ends the day before your next billing date. For example, if your next month’s rent is due on the 15th, the 14th is the last day of your current storage term and the last day you can cancel before being billed for another month.
If you are unsure of your storage end date or cannot locate your invoice, please contact our office and we will gladly provide that information.
