FAQs

FAQs

Q: What are your hours of operation?

A: Customer room access during the week is 9:00am-5:00pm Monday through Friday, and 9:00am-4:00pm on Saturday. Absolutely NO ACCESS after these times. The office is open for customer payments and information from 9:00 a.m. to 6:00 p.m. Monday – Friday, 9:00 a.m. – 5:00 p.m. on Saturdays. We are closed on Sundays. 

Q: Do you need a reservation?

A: In order to reserve a specific room, reservations must be made in advance with a full payment. You contract term does not begin until you move the items into the unit, meaning you do not pay for unused time! Certain sizes are extremely limited so we recommend coming down to the facility to make your reservation and see what sort of access you will have prior to moving in.

Q: Is there a minimum term or limit on terms? 

A: The minimum storage contract is 1 month. Even if you only need the room for a week, a monthly contract is required.

Q: Do you charge any fees or security deposit?

A: There are absolutely no initial startup fees besides the rent. However, we do charge a $20 late fee if the bill is 5 days overdue, once per month. In addition, for severely delinquent accounts we do charge $50 collection fee (once account is 60 days delinquent, and will hit the account every month until paid in full), $50 auction collection fees, and $100-$250 in auctioneer fees if the account is sent to the auctioneer for sale.

Q: Do you pro-rate rent?

A: We do not pro-rate rent to the first of the month at Metro. Contract terms run by anniversary date from the date that you move it. This is important when it comes to move out time. In order to avoid another monthly charge, the room must be vacated before the due date. Whether you use 1 day or a week, the monthly rent charge must be paid. We do not issue refunds for unused time.

Q: Do you offer any discounts?

A: We offer discounts for prepaying rent, veterans, student storage, and also we have a $100 referral credit (call for details) for customers who refer their friends or family to Metro. For a listing of all other current specials, refer to the storage rooms or vehicle storage pages, or to the specials listings on the site.

Q: What kind of security do you have?

A: We have a brand new 24 hour monitored security system which include alarms on every door and window in the facility. In addition, we also have motion detectors, infrared beams, and CCTV that is monitored throughout the day. The only people who have access to the facility are customers who are paid in full, or access persons authorized by the customers on their contract. We are proud to say that we have never had an instance in nearly 33 years of operation.

Q: What kind of payment types do you accept?

A: We accept Cash, Check, Money Orders, Visa and MasterCard. No personal checks are accepted as payment while moving out of your storage room or for auction accounts. Feel free to call your credit card payment over the phone during business hours. You can also pay online via our website 24 hours a day. We also offer automatic credit card billing and ACH payments for your convenience!

Q: Are my goods insured while they are in storage?

A: None of the goods stored in the facility are insured by Metro Self-Storage, including vehicles. However, we do provide information from a third party company that will sell you affordable rental insurance if you would like it. Many homeowner and renters insurance policies you may have will cover things in storage, but it is your responsibility to check into whether it is covered or not.

Q: Is your facility climate controlled?

A: Although our facility is heated and dehumidified, we are not “climate controlled.” Climate Controlled infers that there is an air handler system in place that air conditions in addition to the heating and dehumidifying. Our building rarely sees temperatures above 75 degrees due to insulation, so we do not have the need to air condition. We have customers that store everything from fine art to wine collections, assuring you that your belongings are in safe temperatures.

Q: Can a moving truck get right to my unit?

A: Although we do have many units that can be driven up to, there are several restrictions to access in our facility. Three of the overhead doors in the facility have 9.5-foot clearance, while the other two have 11.5-foot clearance. The height restriction to the second floor and lower level of the facility is 9 feet. It is very important to choose your storage space before renting a truck so we may advise you of your best options for access.

Q: Do I need to lock my unit?

A: All units must be locked. It is your responsibility to provide a lock for your unit, as we do not keep keys. We do sell locks at the front desk if you need one. If we notice that you do not currently have a lock on your room, we will provide the lock and bill it to your account. Any standard size lock will work on our rooms. Round disc locks do not fit on our doors.

Q: How should I pack my items into the unit?

A: Before packing the items into the units you must first think about what items you may need to leave accessible. Packing the items is contingent on what larger pieces you may have and how many boxes, totes, and odd shaped items you will be storing. Please refer to our “storage tips” for additional information.

Q: Do you sell boxes/packing supplies?

A: We do offer some different sizes of boxes, moving supplies and plastic covering. Please inquire at the front desk for what is available.

Q: Can I store _____?

A: : The most important limitations on storage are that refrigerators and stoves are to be cleaned thoroughly before storing. Absolutely no storing any vehicles, food, firearms, or explosives. Lawnmowers or any fuel containing devices must be drained before storing, as it could be a safety hazard in the event of a fire. Refrigerator doors are either removed or propped open. If there is any questions regarding an item, feel free to ask the staff for advice.